Security Alert: Stay Vigilant
Due to our recent digital banking upgrade, fraud attempts have increased.
Buckeye State Bank will NEVER ask for your password, verification codes, or PIN.
If you receive a suspicious call or message:
- Do not share your information
- Hang up and contact us directly using our official number 1-844-225-9265
If you notice unusual activity, contact us immediately at 1-844-225-9265
Need help logging in? We're here for you.
If you are having trouble accessing your account, give us a call at 1-844-225-9265 or contact support online.
Using mobile banking? Be sure to download our new app.
To access your accounts on your phone or tablet, you'll need to download the updated Buckeye State Bank mobile app from the App Store or Google Play.
We're excited to introduce your new Buckeye State Bank digital banking experience.
Everything you need to manage your finances is now easier, more intuitive, and available right at your fingertips.
- View accounts and balances in real time
- Transfer funds quickly and securely
- Pay bills with ease
- Access your accounts anytime, anywhere
Take A Tour
Personal Online Banking
What You Need to Do
- Log in to your current digital banking account. If you are having trouble accessing your account, give us a call at 1-844-225-9265 or contact support online.
- You will be prompted to verify your information by choosing either a text message or a phone call to receive a one-time passcode. Enter the passcode and submit to complete a secure login.
- If you use biometrics to log in, you will need to enter your username and password the first time you access your account. You can then re-enable biometric authentication for future logins.
Steps You Need to Take
Some of your previous settings won't carry over to the new system, so you'll need to set these up again once you're logged in. This includes alerts, card controls, external transfers, and your Personal Finance Manager preferences.
If you use Personal Finance Manager, you'll be asked to re-register before adding your accounts and customizing your settings.
Please note:
Your existing internal transfers will still appear in the new system. However, if you'd like to make any changes, you'll need to create a new transfer and remove the old one.
Business Online Banking Updates
What You Need To Do
- If you are currently using the mobile app, you will need to download the newest app in you App Store or on Google Play
- Review and confirm all authorized users on your account
- Ensure contact details are up to date
- Prepare for possible changes to user access and permissions
- Set aside time for your first login after the upgrade
NEW Combined Mobile Banking App
As part this upgrade, we have a new Mobile Banking app that allows both personal and business account holders to access their accounts in one easy-to-use app. The new app is currently available to download today.
To download the new app, search for Buckeye State Bank in your device's app store.
Important Notes:
- If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
- If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.
Frequently Asked Questions
Speak with an associate to learn more about how you can prepare for the upcoming transition, or see below for answers to the most common questions.
- Will this affect my account details?
- Are there any action items I need to be aware of prior to the upgrade?
- Will this upgrade affect the Mobile Banking app?
- How do I access the new Mobile Banking app?
- Will this affect the login process?
- What if I use biometrics to log in?
- What if I don't know my Username or Password?
- What action items should I consider post-upgrade?
- What are the benefits of Online Banking?
- What type of accounts can be viewed within Online Banking?
- How do I enroll for Online Banking?
- Why should I pay my bills online?
- How do I enroll for Bill Pay?
- What is the benefit of using Mobile Banking?
- What options are available for accessing Mobile Banking?
- How does Mobile Deposit work?
Will this affect my account details?
Most of your account information will remain intact and ready for use. This includes your transaction history, bill pay payees, scheduled payments, internal transfers, and eStatement preferences.
Please note: Alerts, card controls, external transfers, and personal finance manager data will not carry over to the new system. Be sure to record or save this information before June 8th, 2026. These features will need to be reconfigured once the upgrade is complete.
Are there any action items I need to be aware of prior to the upgrade?
Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.
Also, mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to June 8, 2026.
Will this upgrade affect the Mobile Banking app?
Yes. As part of this upgrade, we're introducing a new Mobile Banking app, which will be available for download soon.
How do I access the new Mobile Banking app?
You have two options:
1. Through the Current Mobile Banking App
Open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password.
Or
2. Direct Download
Search for "Buckeye State Bank" in your device's app store, download the new app, and log in with your existing credentials.
Once the new app has been downloaded, you should delete the old app.
Will this affect the login process?
No. After the new system launches, you'll continue to sign in with your current User ID and Password. During the first login, you'll be prompted to verify your identity by choosing either a text message or phone call to receive a one-time passcode. Enter the passcode and submit to complete a secure login.
What if I use biometrics to log in?
If you normally log in using biometrics, make sure you know your User ID and Password before the upgrade. You'll need to enter these credentials the first time you access the new system. Once you've logged in successfully, you can re-enable biometric authentication for future logins.
What if I don't know my Username or Password?
If you're unsure of your User ID, please call us at 1-844-225-9265 for assistance. If you've forgotten your Password, you can reset it by selecting "Forgot Password" on the online Banking login page and following the instructions provided.
What action items should I consider post-upgrade?
You'll need to set up any alerts, card controls, external transfers, and Personal Finance Manager settings again, as these will not carry over to the new system. To use Personal Finance Manager, you'll need to re-register before adding your new preferences.
Please note: Internal transfers will appear in the new system, but if you want to make changes, you'll need to create a new transfer and delete the old one.
What are the benefits of Online Banking?
Online banking gives you convenient tools to manage your finances anytime, anywhere:
- Pay bills or send money to friends, family, or others with ease.
- Access your accounts on the go using our new Mobile Banking App.
- Move funds between your accounts or transfer to other financial institutions.
- Track spending, create budgets, and set goals with our Personal Finance Manager.
- Check your credit score and monitor changes every time you log in.
- Manage and protect your cards with advanced controls.
- Stay informed and safeguard your accounts with customizable alerts.
What type of accounts can be viewed within Online Banking?
You can access your checking and savings accounts, along with any loans you have with us, all in one place.
How do I enroll for Online Banking?
Enrollment is quick and easy—sign up online or through our Mobile Banking app. If you need help, contact our customer service team at 1-844-225-9265.
Why should I pay my bills online?
Online bill payment saves time and money—no checks, no stamps, no trips to the mailbox. You can track all your payments, schedule automatic payments, and play nearly any bill—utilities, mortgage, even lawn care—with just a few clicks.
How do I enroll for Bill Pay?
Log in to Online or Mobile Banking, select "Bill Pay", and complete the enrollment form. Once processed (usually within 3 business days), you're ready to start paying bills online. Please note: You must be enrolled in Online Banking before signing up for Bill Pay.
What is the benefit of using Mobile Banking?
Mobile Banking makes managing your accounts simple and secure—anytime, anywhere. You'll need your User ID and Password for your first login after the upgrade. Once logged in, you can enable biometric authentication for future access.
What options are available for accessing Mobile Banking?
Mobile Banking can be accessed as follows via any mobile device.
- Mobile Banking App: Download and install the app, then log in using your Online Banking credentials.
- Mobile Browers: Visit www.JoinBSB.com on your mobile device and log in with the same username and password.
How does Mobile Deposit work?
Using your Mobile app, select "Deposits" from the menu, enter the check amount, endorse the check, and take photos of the front and back. Submit, and you're done! That's it!