Welcome Rockhold Bank Clients
Welcome Rockhold Bank Clients
Rockhold Bank is now Buckeye State Bank. You can now access all your account information directly from the My Account button.
The conversion was successfully completed September 29-October 1. Our two organizations have now combined as one and look forward to providing you with an enhanced service experience.
If you have any questions or need any assistance accessing your account, please call us at 614-495-8444.
Thank you for banking with Rockhold, and we look forward to continuing to provide you with great local service as a client of Buckeye State Bank.
FREQUENTLY ASKED QUESTIONS
What are the important dates?
On August 15th the merger of Rockhold Bank was completed. Your Rockhold accounts will NOT be changed until October. The Rockhold team will continue to serve your banking needs.
October 2, 2023. This is the “Conversion Date.” This is when your Rockhold accounts will be switched (“converted”) to Buckeye State Bank’s operating systems and you will begin to use Buckeye products and services.
How will my account change?
Your account will change from a Rockhold account to a Buckeye State Bank account that most closely matches the account product that you have. If you have concerns or questions about your new account, please contact your local branch and we will be happy to review your options to confirm that you are confident that it is the right account for you.
Will I be able to access my accounts during conversion to Buckeye State Bank?
YES. You will access your Rockhold Bank accounts as you do today through September 29, 2023. On October 2, 2023, your accounts will be converted to Buckeye State Bank, and you will begin accessing your accounts through Buckeye’s various products and services, such as online and mobile banking. Please note, there will be a brief period from 5:00 pm EST on Friday, September 29th until 9 am on Monday, October 2nd when you will be able to “view only” your accounts online, and be unable to transact, transfer money, or pay bills.
Do I need to re-enroll in Buckeye State Bank’s online bank and mobile banking?
Personal accounts. Your current online banking login information will remain the same. Starting Monday, October 2nd, you will access your online banking from the Buckeye State Bank website atwww.joinbsb.com.
To access our mobile app, go to your app store and download the Buckeye State Bank mobile app. Your Mobile ID and Password will be the same ID that you use for online banking.
Business accounts. Your current online banking login information will remain the same. Starting Monday, October 2nd, you will access your online banking from the Buckeye State Bank website at www.joinbsb.com.
Businesses using Treasury Services products (online ACH/Wire, Remote Deposit, and Positive Pay) will receive their token and user ID from Chief Banking Officer and NW Market President, Kevin Rahe. Kevin or a member of his team will be contacting you by conversion date to coordinate the transition, so you are ready to conduct “business as usual” on October 2, 2023.
What will happen to the Rockhold Bank website?
You will continue to access your accounts through the Rockhold website until October. On October 2, 2023, the Rockhold website will be redirected to www.joinbsb.com and you will begin accessing your account from the BSB online banking link.
What will happen to my Bill Pay account?
All Bill Pay payees will need to be re-established once you login to the Buckeye State Bank online banking. Your payees will not move over automatically. We recommend printing your current list of payees before October 2nd. Use this as an opportunity to review your payees and easily re-enter the information on or after October 2, 2023. If you need assistance adding your payees, please feel free to contact your local branch for help.
Will I continue to use my Rockhold Debit Card?
Yes. You will continue to use your Rockhold Debit Card through October 1, 2023. On October 2, 2023, your Rockhold Debit Card will no longer work, and you will begin using your new Buckeye State Bank Debit Card. September 29, 2023, your Rockhold Bank card will still be active, but you may have limited use.
Can I use my Buckeye State Bank Debit Card through the digital wallet on my smart device?
Yes! Buckeye Debit Cards can be used on your Apple, Google, Samsung, Garmin, or Fitbit smart device. You can easily connect them by going to the My Card section of the Buckeye State Bank Mobile App. For security and health reasons, we encourage you to use your digital wallet for its ease of use but also its touchless, security capabilities.
Can I use my Rockhold Bank checks after the merger?
Yes. You can continue using your Rockhold Bank checks after the conversion of your account. Once you run out of checks, call us to order new Buckeye State Bank checks by contacting your local branch at 740-634-2331 (Bainbridge) or 740-773-7625 (Chillicothe). If you prefer to have Buckeye State Bank checks now for your personal account, we will be happy to order your first Buckeye State Bank checks, on us! For your business account, the first order of business checks is free as well.
Will the statement date for my accounts change?
Yes. The statement date for your accounts will change. You will receive your last Rockhold Bank statement as of September 29, 2023. All Deposit Account Statements with Buckeye State Bank will be processed as of the last business day of the month. The first statement you will receive from Buckeye State Bank will be as of October 31, 2023.
Will I continue receiving eStatements if I am currently enrolled with them at Rockhold Bank?
Yes. If you are currently receiving eStatements with Rockhold Bank, you will continue receiving eStatements at Buckeye State Bank. If you do not have eStatements now, and would like to Go Green, please contact your Rockhold banking representative. eStatements are both environmentally friendly, but also more secure and quicker to receive than traditional US Mail.
Who should I contact if I have questions with my account?
For general questions about your account prior to the conversion date of October 2, 2023, please call your local branch 740-634-2331 (Bainbridge) or 740-773-7625 (Chillicothe).
For questions about your account after October 2, 2023, please contact the Buckeye Hotline
What is the Routing Number for Buckeye State Bank?
Buckeye State Bank’s Routing Number is 044109417. Rockhold Bank’s Routing Number will continue to work. All existing ACH (Direct Deposits, Social Security Direct Deposits, and pre-scheduled payments) will continue to process as before. When setting up new ACH payments after October 2nd, please use Buckeye State Bank’s Routing Number.
Will my “Power-of-Attorney” and “Payable-on-Death” designation stay on my account?
Yes. Any designated POA and POD will remain on your account, as will all account titling.
Can I use my business deposit stamp?
Your current deposit stamp will continue to be honored. If ordering a new stamp after October 2nd, please order it with Buckeye State Bank information.
Will automatic transfers, automatic loan payments, and direct deposits continue to work on or after the conversion date of October 2, 2023?
Direct deposits (such as Payroll or Social Security payments) will continue to be deposited directly into your account.
Automatic ACH payments will continue to work that you have set up directly with the payee using a routing number and checking or savings account number (ACH).
Automatic Payments set-up using your Rockhold Bank Debit Card will also continue to work until you receive your new Buckeye State Bank Debit Card. Your new card will have a new number. If you’ve set up any automatic payments using your current Rockhold Debit Card number, please contact each vendor in order to update your payment information, for any transactions starting October 2, 2023, to avoid any disruption to your services.
Will my deposit or loan account numbers(s) change?
No. All account numbers will remain the same.
Will the merger affect my existing Rockhold Bank loan?
No. The terms and conditions of your note and related security instruments will remain the same.
Will my loan statement change?
Yes. On or after October 2, 2023, all loan customers will begin receiving a monthly loan billing statement from Buckeye State Bank.
Can I still view my loan online?
Yes. You will be able to view your loans online after conversion through your Buckeye online banking.
Will decisions about my loan continue to be made locally?
Absolutely! As an independent community bank that is locally owned and locally operated, loan decisions and servicing will continue to be made locally, with loan decisions made by our credit team located in central Ohio.
What if I open a new account before October 2, 2023?
Any new account opened prior to conversion on October 2, 2023, will automatically convert to the appropriate Buckeye State Bank account at conversion.
When can I bank at the other Buckeye State Bank locations?
You will have full access to all Buckeye State Bank’s locations and services after the conversion on October 2, 2023. You are always welcome to stop by and visit any of the Buckeye locations prior to that, however your account information will not be available on Buckeye systems until after that date.